CIB offers a distinctive and advanced experience to its customers through «CIB Mobile Banking App»

1/22/2025 4:50:48 PM

Commercial International Bank- Egypt offers a range of sophisticated digital services to serve its customers and conducts financial transactions instantly and without the need to go to the branch. The Bank always seeks to provide the latest and fastest digital solutions to provide easy, fast and orderly services to all its customers.

The bank launched the new CIB Mobile Banking app last November with a brand new design, with a plan to add other new features to a better banking experience for all customers. However, the bank decided to keep both apps running in parallel to ensure a smooth transition for all Internet banking users.

The new application allows many services, including money transfer, bank account management, credit card management and reconciliation, registration in e-statement service, donation to various entities, cheque book application, issuance of savings certificates, and term deposits, to see the date of transactions and requests in detail.

The app also allows the opening of additional accounts, the direct debit management of your credit card, to communicate with the bank to present suggestions, inquiries or complaints, stop and replace lost or stolen credit cards, the "hide the balances" service.

The Bank added a number of new services: invoice payment, purchase and sale of investment funds, credit card transaction installment plans, estimate the value of refund of savings certificates/term deposits, and biometric login.

The app offers all these services to more than 100 thousand users on the "Play store" with a valuation of 4.4 out of 5 through 2,000 users.

On Apple's App store, the app received a rating of 4 out of 5 through 663 users of the mobile banking app.

Viewing users' assessments of the application, we see the Bank's interest in responding to customer feedback and responding quickly to resolve any problems or disruptions facing customers, as well as paying attention to customers for new services in the application.