EBank launches "Digital Services Become Normal" initiative to encourage the use of technology in the banking sector

6/4/2024 2:50:32 PM

EBank seeks to become one of the leading banks in the provision of innovative digital services, thereby contributing to enhancing the customer experience and facilitating their daily transactions effectively and efficiently. In this context, the digital banking and innovation sector of the Bank has launched the "Digital Services Become Normal" initiative.

This is in view of the growing trend towards digitization and the use of technology in all areas of life. The Internet Banking Service is one of the most important digital services provided by the Export Development Bank of Egypt. It allows customers to access all their accounts, manage their savings and pay various instalments and obligations including paying bills easily.

This service is designed to be comprehensive and flexible, giving customers full control over their financial transactions through one integrated platform. In addition, the Bank has launched the Electronic Account Statement Service for Accounts and Cards, enabling customers to see and follow all their banking operations anytime and anywhere.

In a related context, ATM services have witnessed tremendous developments at all levels. The Bank has provided a number of distinctive services such as card-free financial services, loan payment service, people with disabilities services, environmental preservation and the reduction of paper receipt printing.

On the other hand, the Bank has witnessed an expanded plan to publish and install a large number of ATMs distributed across Egypt's governorates to cover the largest number of Bank customers, bringing the number of ATMs to 115.

As part of this initiative, the Bank recently launched a range of innovative digital services, including Instapay, which raised the rate of digital transfers to 90%, WhatsApp and Virtual Assistant, as well as the new version of the online wallet "GEBE", which includes money transfers, bill payments and renewal of car licenses.

Also, the payment rate through digital services reached 85% of the total repayments, reflecting customers' increasing reliance on these means. The bank also provided cash withdrawal and deposit services via Fawry Points of Sale and interactive voice response services.

Furthermore, the Bank has successfully incorporated 90% of its employees into digital channels to complete their transactions, enhancing efficiency and convenience for both employees and customers and reflecting the Bank's ability to provide sophisticated banking services.

In light of the above, Dr. Ahmed Galal, Chairman of the Export Development Bank of Egypt, said: "We believe in the importance of using modern technology to improve the customer experience and are proud of what we have achieved so far in this area, and we are committed to continuing our efforts to provide the best services to our customers for a better future.

He explained that the Egyptian Bank for Export Development is constantly working to develop the skills and capabilities of all its employees and train them to use the latest digital channels in completing banking transactions, in order to activate the direction of digital transformation within the bank.

The Egyptian Export Development Bank was awarded the Best Digital Transformation Bank in 2023 by The Digital Banker, and the Best Digital Banking Products Award by the International Federation of Arab Bankers.

Dr. Ahmed Galal concluded that the Bank plans to launch a range of new digital services in the coming period, notably the new application of Mobile Banking, which in turn will contribute positively to the Bank's digital transformation plans, and a range of distinctive services for ATMs such as currency exchange service, card activation and interactive ATM services.