HD Bank offers exceptional daily experience to its customers through the «HD Bank Mobile Banking» app

Housing and Development Bank provides a range of digital services to its customers to facilitate and accelerate real-time banking and financial transactions for its customers through many digital channels, which contributes to enhancing the customer experience and facilitating their daily transactions effectively, efficiently, and in a safe, easy, and fast way.

The mobile banking application «HD Bank Mobile Banking» is one of the most important digital services provided by the bank to its customers, as the application provides many services, namely: transferring money inside and outside the bank, opening new accounts on the Internet, linking savings certificates online, managing various cards (debit cards - credit cards - Prepaid cards) Stop cards – Statement of card movements, settlement and payment of credit card debts, request to break savings certificates, Payment of various loan installments.

It also allows viewing the balances of various accounts (current, savings), viewing loan balances, savings funds, and various debts, exporting account movements by transferring funds between their own accounts at the Housing and Development Bank, and requesting a loan, credit card, or credit facility.

Requesting a check book allows requesting loan refinancing, requesting a direct debit card, bill payment services using Fawry, paying loan installments, and receiving multiple notifications such as notification of changing the password for Internet banking, and notifications regarding the status of multiple requests submitted by the customer on the Internet banking service HDB.NET.

The application provides all these services to more than 100,000 users on the «Play store», and in terms of the users’ experience, it demonstrated the ease of registering with the application as well as the speed of completing quick daily financial transactions on the application, as Mustafa Hassan said, "An excellent application," and Mohamed Essam said, "A useful and easy-to-use application." He does all the transfers.".

While some comments called for working on adding a biometric fingerprint, it was also difficult to communicate with the bank’s customer service to solve problems.

The bank explained that to subscribe to the mobile banking service from Housing and Development Bank, the customer signs the request to subscribe to the Internet and mobile banking services through the Internet and mobile phone, completes the procedures, and after verifying his identity by the bank Then the customer must log in to the Internet banking network services through HD Bank website, log in to the Internet banking service, then click on (New User), then enter the required data