HD Bank offers a unique daily experience to its customers through «Floosy Phone» wallet

Housing and Development Bank provides a range of digital services to its customers to facilitate and accelerate banking and financial transactions in real time through many digital channels, which contributes to enhancing the customer experience and facilitating their daily transactions effectively, efficiently, and in a safe, easy, and fast way.

The electronic wallet application «Floosy Phone» is one of the most important digital services provided by the bank to its customers, as the application provides many services, which are: transferring your money in real time to any other electronic wallet, inquiring and paying all mobile phone and Internet bills, monthly utility bills, all types of installments, and booking tickets.

The application also allows withdrawing money from the electronic wallet through Fawry outlets or through ATM machines, easily charging mobile phone lines, purchasing from merchants via the QR Code, paying donations, subscriptions, insurance premiums and more.

The application provides all these services to more than 100,000 users on the «Play store», and in terms of users’ experience, it demonstrated the ease of registering with the application as well as the speed of completing fast daily financial transactions on the application, as Rami Nour said, "A fast and excellent application," and Hossam Ibrahim said, "A good application." Very easy to use.".

While some comments called for working to stabilize the service in the application and the slow completion of financial transactions, as well as the difficulty of communicating with the bank’s customer service to solve problems.

The bank stated that the maximum wallet balance is 100 thousand pounds, the daily maximum for operations from the wallet is 30 thousand pounds, and the monthly maximum is 100 thousand pounds.

The bank explained that to subscribe to the bank wallet service from the Housing and Development Bank «Floosy Phone», the customer fills out the registration form on the bank’s website, then goes to the nearest branch of the bank to complete the subscription to the service.